0844 8117 890 International: +44 (0)1442 275 335
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These are our terms and conditions of sale.
If you have any questions about this website or your order, you should find the answers here.
1. Price Information
We do our best to ensure that all prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and you will be asked to email us to confirm that you wish to proceed. We also offer a price beat policy. We will beat the price of any product where we advertise our 'price beat guarantee' logo providing the competitor that we are price beating against is a genuine UK company and that they have the product in stock and that the product price that they are advertising has not changed in the past two weeks.
Our VAT number is 122 5066 50
2. Ordering Goods
Our online store can accept orders originating from and for delivery to UK and worldwide. To purchase online simply click the "add to shopping basket" button on the product information page. After making your selections use the 'View basket', or 'checkout' "option link. You will be able to review and amend your order before proceeding through the checkout stages. We will ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order as well as keep you updated with the progress of your order. Finally we will ask for details of the Credit/Debit card you wish to use to make your payment. Clicking "order now" will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us either by email (info@provisiondirect.co.uk) or telephone 44(0)844 8117890, Mon-Fri 9am-5.30pm. If you place an order through our web site, we will confirm receipt of your order by sending an email to you using the e-mail address you supplied when registering with our website. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and us for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by us in our database and these details can be made available on request.
3. Payment
We accept payment by all major credit or debit cards with the exception of Diners Club. Payment will be debited to your account before the despatch of your purchase. Customers who would like to pay for goods by cheque should make cheques payable to Provision Direct Ltd. Please allow ten working days for cheque clearance.
Customers residing outside UK and Ireland will be required to pay for their order via funds transfer direct to the bank account of Provision Direct Ltd prior to the goods being despatched.
Our bank account details are:-
Lloyds TSB Bank plc
Harbour Island Branch
PO Box 1000
BX1 1LT
Provision Direct LTD
Sort Code: 30 13 54
Account No. 31065060
IBAN: GB85LOYD30135431065060
SWIFT: LOYDGB21068
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit and debit cards, Provision Direct (UK) Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order. We also use 3D secure on our web site.
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
We can deliver to addresses within the United Kingdom and worldwide. For deliveries outside of the UK there will be an additional delivery charge and slightly longer delivery lead time. A representative from Provision Direct Ltd will contact you to confirm the charge prior to taking payment from your credit or debit card and despatching your order.
Your order will be delivered either by Royal Mail, UPS, Initial Citylink or an alternative courier at our discretion. A signature is required for all deliveries.
Our standard delivery charge within the UK is £15.00 + VAT per order, regardless of quantity and weight. The delivery charge will vary for all international orders.
Deliveries are normally carried out Monday to Friday during normal working hours. Should you require a special delivery such as before certain times of a day or on a Saturday an additional charge will be applicable. Please contact us to discuss your requirements.
From the receipt of your order we will endeavour to deliver your chosen items to you within 48 hours providing the goods are in stock.
Deliveries to non-Mainland or remote locations may take longer.
Risk in the goods will pass to you on delivery.
Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.
9. After-sales Service and Guarantees
Where applicable, details of manufacturer’s guarantees or service arrangements will be provided with the product.
10. Restrictions On Ordering and Delivery
We can only accept orders from holders of credit or debit cards registered at UK addresses and Ireland. Customers living outside UK and Ireland will be asked to transfer funds to our account prior to goods being despatched.
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at info@provisiondirect.co.uk or telephone us on 44 (0)844 8117890, or write to
Provision Direct Ltd
Forsyth House
39 Mark Road
Hemel Hempstead
Hertfordshire
HP2 7DN
and we will do everything we can to help you.
If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund. Electrical equipment and items with glass, such as lens can only be exchanged if faulty. There will be a re-stocking charge of 20% of the net value. Items cannot be returned if the item is part of a 'special order'.
Methods of return are as follows:
i) By Post. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post.
ii) To our address in Kings Langley. Simply return the item to us for a replacement or refund. Unfortunately we are not able to provide this service for special orders.
iii) Collection by us. Where there is no fault found with the goods, we do not refund delivery charges and may charge for collecting the goods if they are not sent to our Kings Langley address.
This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, or we collect it, we will endeavour to send you a replacement or refund your payment, within 14 days.
If you purchase a product from us which is found to be faulty, you must notify us immediately. We will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Electrical equipment can only be exchanged if faulty. Simply return it to us by one of the following methods:
i) By Post. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post.
ii) To Provision Direct Ltd address in Hemel Hempstead. Simply return the item to us for a replacement or refund. Unfortunately we are not able to provide this service for special orders.
iii) Collection by us. Where there is no fault found with the goods we do not refund delivery charges and may charge for collecting the goods if they are not sent to our Hemel Hempstead address.
We have used every effort to ensure that shopping on the Internet with us is as safe as possible. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.
