Home : Terms & Conditions
TERMS AND CONDITIONS OF BUYING ONLINE
These are our terms and conditions of sale to which all online purchases are subject. If you have any questions about this website or your order, you should find the answers here.
- Price Information
- Ordering Goods
- Payment
- Validation Checks
- Liability
- Delivery of Goods
- Delivery Charges
- Delivery Times
- After Sales Service and Guarantees
- Restrictions on Ordering and Delivery
- Complaints and Queries
- Unwanted Goods
- Faulty Goods
- Safe Shopping Guarantee
1. Price Information
All prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and you will be asked to email us to confirm that you wish to proceed.
Our VAT number is 924 4661 20
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. Ordering Goods
Our online store can accept orders originating from and for delivery to UK and worldwide. To purchase online simply click the "add to shopping basket" button on the product information page. After making your selections use the 'View basket', or 'checkout' "option link. You will be able to review and amend your order before proceeding through the checkout stages. We will ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order as well as keep you updated with the progress of your order. Finally we will ask for details of the Credit/Debit card you wish to use to make your payment. Clicking "order now" will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us either by email (info@provisiondirect.co.uk) or telephone 44(0)1923 677356, Mon-Fri 9am-6pm. If you place an order through our web site, we will confirm receipt of your order by sending an email to you using the e-mail address you supplied when registering with our website. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and us for the sale of products by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by us in our database and these details can be made available on request.
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3. Payment
We accept payment by all major credit or debit cards with the exception of Diners Club. Payment will be debited to your account before the despatch of your purchase. Customers who would like to pay for goods by cheque should make cheques payable to D-MMEX Digital Ltd. Please allow ten working days for cheque clearance.
Customers residing outside UK and Ireland will be required to pay for their order via funds transfer direct to the bank account of D-MMEX Digital Ltd prior to the goods being despatched.
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4. Validation Checks
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit and debit cards, D-MMEX Digital Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order.
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5. Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
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6. Delivery of Goods
We can deliver to addresses within the United Kingdom and worldwide. For deliveries outside of the UK there will be an additional delivery charge and slightly longer delivery lead time. A representative from D-MMEX Digital Ltd will contact you to confirm the charge prior to taking payment from your credit or debit card and despatching your order.
Your order will be delivered either by Royal Mail, UPS, Initial Citylink or an alternative courier at our discretion. A signature is required for all deliveries.
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7. Delivery Charges
Our standard delivery charge within the UK is £15.00 + VAT per order, regardless of quantity and weight. The delivery charge will vary for all international orders.
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8. Delivery Times
Deliveries are normally carried out Monday to Friday during normal working hours. Should you require a special delivery such as before certain times of a day or on a Saturday an additional charge will be applicable. Please contact us to discuss your requirements.
From the receipt of your order we will endeavour to deliver your chosen items to you within 48 hours providing the goods are in stock.
Deliveries to non-Mainland or remote locations may take longer.
Risk in the goods will pass to you on delivery.
Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.
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9. After-sales Service and Guarantees
Where applicable, details of manufacturer’s guarantees or service arrangements will be provided with the product.
10. Restrictions On Ordering and Delivery
We can only accept orders from holders of credit or debit cards registered at UK addresses and Ireland. Customers living outside UK and Ireland will be asked to transfer funds to our account prior to goods being despatched.
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11. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at info@provisiondirect.co..uk, telephone us on 44 (0)1923 677356, or write to
D-MMEX Digital Ltd , PO Box 324, Stanmore, Middlesex HA72XN and we will do everything we can to help you.
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12. Unwanted Goods
If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 28 days of delivery, we will exchange it or offer a refund. Electrical equipment can only be exchanged if faulty or if returned unused with the original seal and wrapping intact.
Methods of return are as follows:
i) By Post. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post.
ii) To our address at Stanmore. Simply return the item to us for a replacement or refund. Unfortunately we are not able to provide this service for special orders.
iii) Collection by us. Where there is no fault found with the goods, we do not refund delivery charges and may charge for collecting the goods if they are not sent to our Stanmore address.
This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, or we collect it, we will endeavour to send you a replacement or refund your payment, within 14 days.
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13. Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Electrical equipment can only be exchanged if faulty. Simply return it to us by one of the following methods:
i) By Post. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post.
ii) To D-MMEX Digital Ltd address at Stanmore. Simply return the item to us for a replacement or refund. Unfortunately we are not able to provide this service for special orders.
iii) Collection by us. Where there is no fault found with the goods we do not refund delivery charges and may charge for collecting the goods if they are not sent to our Stanmore address.
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14. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with us is as safe as possible. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.
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